RETURN POLICY

We want you to be delighted with your purchase. We hope our product(s) meet the needs of your purchase. Nevertheless, we understand that sometimes products need to be returned.

 

Eligibility for Returns:

a. Returns are accepted within 30 days from the date of delivery.

b. Only items purchased directly from our boutique's website are eligible for returns.

c. The item must be unused, in its original condition, with all tags and packaging intact.

d. Certain items may be non-returnable due to customization reasons.

 

Return Process:

a. Contact us via email to initiate the return process. Please provide your item, item description or details, and reason for the return.

b. We will provide you with a return authorization (RA) number and detailed instructions on how to proceed.

c. Package the item securely in its original packaging and attach the provided RA number visibly on the outside of the package.

d. Ship the return using a trackable and insured shipping method. The customer is responsible for return shipping costs unless the return is due to our error or a defective item.

 

Refunds:

a. Once the returned item is received and inspected, we will notify you of the refund status.

b. Refunds will be issued using the original payment method within 10 business days after the return is processed.

c. Shipping and handling charges are non-refundable unless the return is due to our error or a defective item.

 

Exchanges:

a. If you wish to exchange an item for a different size, color, or style, please follow the return process as outlined above.

b. Specify the desired exchange item details, and we will ship the exchange item to you once the returned item is received and processed.

c. Exchanges are subject to availability.

 

Damaged or Defective Items:

a. If you receive a damaged or defective item, please contact our us immediately.

b. We will arrange for the return shipping and cover the associated costs.

c. Upon verification of the issue, we will offer a replacement, repair, or refund, depending on product availability and your preference.

 

Final Terms:

a. We reserve the right to refuse returns that do not meet the outlined criteria.

b. This return policy is subject to change at our discretion. Any updates will be posted on our website.

c. Please read and understand the return policy before making a purchase.

d. For any further questions or clarifications, please contact us via email.